• Support end-users hardware and software and determine their needs, provide training, mentoring and great service.
• Design, implement and manage MS Windows network systems, perform system updates, backups and guarantee file safety.
• Maintain system peripherals, such as printers and other network connected devices.
• Set up user accounts, monitor performance, confidentiality and proper use.
• Be on call when systems go down or malfunction and provide quick appropriate diagnosis and repairs.
• Test and evaluate systems determine efficiency, reliability, compatibility and make recommendations.
• Attend training and study technical journals to keep up with changes in technology.
• Work cohesively with other A2K engineers and colleagues.
• Develop and document procedures for installation, use and troubleshooting of systems.
• Availability to travel.

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